Job Description

SUMMARY:

Responsible for ensuring efficient collection, sorting, cleaning and distribution of all linen in order to provide high quality laundry services to our guests.

 

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

 

  • Reviews turndown list and stocks caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. 
  • Reviews list for any special requests.
  • Performs turndown of assigned room according to resort standards.
  • Maintains all hallways, public areas and closets clean, neat, swept and vacuumed.
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  • Reports any maintenance repairs to supervisor.
  • Operates radios efficiently and professionally when communicating with hotel staff.
  • Reports missing/found articles, damage or merchandise problems to supervisor.
  • Responds at all times in a friendly, helpful manner to guests and staff.
  • Performing services in adherence to safety practices and principles.
  • Ensures proper accounting for lost and found items and delivers to Housekeeping.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Skills / Requirements

Education and Experience:

Tenth (10) grade education; AND one (1) year of custodial/housekeeping experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

  • Proper cleaning methods, and the safe usage of cleaning materials, disinfectants, custodial tools and equipment.
  • Use and minor maintenance of hand and power tools and equipment used in housekeeping work.
  • Safety practices and equipment related to the work.
  • Basic record keeping practices.
  • Basic techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

 

Skill in:

  • Performing housekeeping duties.
  • Safely using hand tools and power equipment related to the work.
  • Understanding and following written and oral instructions.
  • Working without close supervision in standard work situations.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.