Job Description

SUMMARY:

Responsible for coordinating the proper booking of treatments, maintenance of the retail area and provision of cashiering duties for the Spa in a courteous and professional manner while exceeding the high standards of the hotel.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

  • Greets and welcomes members and guests to the Spa; provides tours of the Spa as required.
  • Provides prompt and efficient customer services.
  • Answers all Spa phone calls, check in and check out all Spa clients.
  • Performs opening and closing functions; monitors point-of-sale shift closing
  • Makes Spa reservations via walk ins, phone, and email.
  • Assists with retail sales and inventory.
  • Places and delivers Spa lunch orders.
  • Assists Sales Department with group bookings as required.
  • Communicates clearly with Members/guests and spa staff to achieve desired results for both the client and the spa; answers queries and resolves service issues.
  • Assists in the efficient and effective operation of the Spa by maintaining orderliness and cleanliness of the workplace.
  • Manages merchandise and product flow; ensures proper inventory control and accounting; ensure proper re-stocking and ordering of merchandise.
  • Assists with the maintenance of a successful call-in list for appropriate positions.
  • Assists with the organization and implementation of successful promotional activities and events.
  • Ensures proper accounting for lost and found items and delivers to Housekeeping.
  • Reports any maintenance deficiencies for proper resolution.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Skills / Requirements

Required Knowledge and Skills

Knowledge of:

  • Policies and procedures of the department.
  • Administrative and accounting policies and procedures.
  • Vail & Beaver Creek Ski Mountains and the Vail Valley.
  • Basic mathematics.
  • Record keeping principles and practices.
  • Correct business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

 

Skill in:

  • Performing administrative and retail duties.
  • Determining the nature of customer inquiries and recommending appropriate actions or solutions.
  • Performing scheduling duties.
  • Use of computer software associated with Spa operations.
  • Providing customer service.
  • Performing cashiering and bookkeeping duties.
  • Communicating effectively in oral and written forms.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.