Job Description

SUMMARY:

Responsible for maintaining a safe and clean environment at the Spa in a courteous and professional manner while exceeding the high standards of the hotel.

 

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

 

  • Greets and welcomes members and guests to the Spa
  • Provides prompt and efficient customer services.
  • Performs opening and closing functions.
  • Places and delivers Spa lunch orders.
  • Communicates clearly with Members/guests and spa staff to achieve desired results for both the client and the spa; answers queries.
  • Assists in the efficient and effective operation of the Spa by maintaining orderliness and cleanliness of the workplace.
  • Consistently monitors the locker/facility area for cleanliness and safety.
  • Regularly attend, participate in and support training and staff meetings.
  • Assists with the maintenance of a successful call-in list for appropriate positions.
  • Ensures proper accounting for lost and found items and delivers to Housekeeping.
  • Reports any maintenance deficiencies for proper resolution.
  • Responsible for wiping down fitness center equipment and reports any maintenance deficiencies to a supervisor.
  • Responds always in a friendly, helpful manner to guests and staff
  • Responsible for all laundry duties in the spa, fitness center and pool area.
  • Replenish bathroom amenities and products as needed.
  • Assist in all areas of spa operation as requested by management.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
  • Assists with checking guests in and out and selling retail products.
  • Assists with escorting guests and giving tours of the spa.
  • Works in conjunction with the Spa Concierge and attends to Concierge duties in absence of a Concierge

Skills / Requirements

Education and Experience:

High School Diploma/GED; AND one (1) year of retail or administrative experience; OR an equivalent combination of education, training and experience.

 

Required Knowledge and Skills

Knowledge of:

  • Policies and procedures of the department.
  • Basic mathematics, record keeping principles and practices.
  • Correct business English, including spelling, grammar and punctuation.
  • Basic techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

 

Skill in:

  • Understanding and following written and oral instructions.
  • Providing customer service.
  • Communicating effectively in oral and written forms.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Working without close supervision in standard work situations.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.