Job Description

WE ARE:

Timbers Resorts is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. Timbers Resorts is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories

YOU ARE:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

JOB SUMMARY:

The Senior Manager of Owner/Member Experience is responsible for all aspects of the Reciprocity Program and Timbers Collection Benefits program including the launch of new software for all program users.

 

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities mayinclude, but are not limited to, the following:

 

  • Manage all aspects of Timbers Reciprocity Program including staff, systems, inventory control, communication strategy, web ecosystem and customer service oversite. Manage Timbers Collection Benefits and partner relationships.
  • Cross supports the testing and launch of new program software to Resort Managers and Owners.
  • Produce data driven insights and reporting, both ad hoc and on a monthly basis, for analysis by the CEO, Managing Director – Marketing.
  • Educate and train field staff and other personnel on TRP and new property launches.
  • Manage Timbers Reciprocity Program, including website upkeep and build for new properties.
  • Oversee and manage Owner communication re: trade request, TRP and Timbers Collection questions.
  • Oversee Timbers Collection Managers at each resort to ensure they are knowledgeable about all partner benefits including the inner workings of the program and handle owner communication appropriately and in a timely manner.
  • Manage purchase transactions, i.e. verify fees received, paperwork complete, etc.
  • Manage the day-to-day execution and decisions of all aspects of TRP communications with Owners including site demos, prospect overviews, Owner training, web updates, calendars, managing seed week inventory; all in line with established TRP strategies.
  • Assistance with new property launches including Owner welcomes, web updates, mailings, reporting, training, etc.
  • Oversee all aspects of program registrations as required by applicable states.
  • Coordination, organization, and assurance of accountability for all program agreements.
  • Manage annual billing and invoicing as set forth in program agreements.
  • Responsible for maintaining and creating all communication assets inclusive of mailings, email, and Owner education videos.
  • Demonstrates courteous and cooperative behavior when interacting with the public and staff; acts in a manner that promotes a  harmonious and effective workplace environment.

 

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge and/or skill required.

 

Education and Experience:

Bachelor’s degree preferred.

 

Required Knowledge and Skills

Knowledge of:                                     

  • Policies and procedures of Timbers Resorts.
  • Principles, practices and techniques of the marketing & digital marketing industry.
  • Correct business English, including spelling, grammar and punctuation.
  • Planning, organizing and administering comprehensive reports and presentations.
  • Professionalism in daily conduct and interactions.

 

Skill in:

  • Project management including planning, organizing and prioritizing.
  • Using initiative and independent judgment within general policy guidelines.
  • Using tact, discretion and prudence in daily interactions with co-workers and customers.

 

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Mobility to work in an office setting, use standard office equipment; stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.  

Timbers Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Timbers Resorts International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.