Job Description

WE ARE:

Timbers Company is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories.

YOU ARE:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

QUALIFICATIONS:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Certificate of Completion in Safety and Security Training (must comply with State requirements)
  • CPR First Aid and Heimlich maneuver Certified.
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Certificate of Completion in Safety and Security Training (must comply with State requirements)
  • CPR First Aid and Heimlich maneuver Certified.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in a friendly manner.
  • Maintain radio contact with the Front Desk/Night Auditor at all times.
  • Use proper two-way radio etiquette when communicating with other employees.
  • Maintain daily activity log.
  • Maintain confidentiality with respect to guest and employee incidents.
  • Hold briefing with Guest Services staff both at the beginning and end of shift.
  • Check I.D. of visitors/employees as necessary.
  • Administer Heimlich maneuver to choking victims.
  • Open secured areas for authorized personnel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working
  • Conduct room theft investigations.
  • Assist during medical emergencies.
  • Investigate assault complaints.
  • Provide escort.
  • Respond to employee altercations.
  • Assist with intoxicated guests.
  • Respond to security alarms.
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
  • Check lights and door locks.
  • Investigate auto accidents/theft
  • Be knowledgeable about hotel and guestroom locking systems.
  • Challenge suspicious persons.
  • Maintain an awareness of legal limitations of position
  • Check safety hazards
  • Deliver requested items to guest rooms.
  • Make wake-up calls.
  • Administer First Aid/C.P.R as necessary.
  • Complete Incident/Accident Reports in a clear and concise manner.
  • Answer phone and dispatch.
  • Work special functions as requested.
  • Receive deliveries.
  • Pick up items left on property (during rounds).
  • Assist with van runs as requested.
  • Other duties as required.