Job Description

SUMMARY:

Responsible for maintaining the cleanliness and orderliness of guest corridors, elevators and all assigned areas; delivers items to guest rooms (luggage, irons, coffee, etc.).

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

  • Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.
  • Cleans rooms, hallways and restrooms; removes trash.
  • Washes walls and ceiling, moves furniture’s and turn mattress.
  • Sweeps, mops, scrubs, waxes and polishes floor.
  • Dusts and polishes metalwork.
  • Collects soiled linen for laundering.
  • Maintains cleanliness and organization of linen rooms, storage closets and stairwells.
  • Adheres to safety practices and procedures; reports unsafe/hazardous situations.
  • Maintains housekeeping carts and ensures adequate supplies are available.
  • Pickup clean linen and refills stock of linen; refills stock of guest amenities and supplies.
  • Assists with heavy lifting when super cleaning/spring cleaning of rooms.
  • Cleans all public areas in the prescribed manner while following resort standards and operating procedures.
  • Removes soiled linen and trash from the pool side and other service areas and take to appropriate locations in the prescribed manner.
  • Assists with placing bed boards, roll-ways beds, extra bed etc.
  • Reports missing/found articles, damage or merchandise problems to supervisor.
  • Responds at all times in a friendly, helpful manner to guests and staff.
  • Performing services in adherence to safety practices and principles.
  • Ensures proper accounting for lost and found items and delivers to Housekeeping.
  • Report any maintenance deficiencies for proper resolution.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Skills / Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

Tenth (10) grade education; AND one (1) year of custodial/housekeeping experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

  • Proper cleaning methods, and the safe usage of cleaning materials, disinfectants, custodial tools and equipment.
  • Use and minor maintenance of hand and power tools and equipment used in housekeeping work.
  • Safety practices and equipment related to the work.
  • Basic record keeping practices.
  • Basic techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:

  • Performing housekeeping duties.
  • Safely using hand tools and power equipment related to the work.
  • Understanding and following written and oral instructions.
  • Working without close supervision in standard work situations.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.