Job Description

Responsible for maintaining the cleanliness and orderliness of Public Areas, front and back of house, and all assigned areas; responsible for set-ups.

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:
-Walks assigned areas at beginning and end of shift; evaluate priorities and completes work left pending from previous shift.
-Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.
-Cleans ballrooms, hallways and restrooms; removes trash.
-Sweeps, mops, scrubs, waxes and polishes floor.
-Dusts and polishes metalwork.
-Adheres to safety practices and procedures; reports unsafe/hazardous situations.
-Cleans all public areas in the prescribed manner while following resort standards and operating procedures.
-Reports missing/found articles and damage to supervisor.
-Responds at all times in a friendly, helpful manner to guests and staff.
-Performing services in adherence to safety practices and principles.
-Ensures proper accounting for lost and found items and delivers to Housekeeping.
-Report any maintenance deficiencies for proper resolution.
-Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
-Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Skills / Requirements

Education and Experience:
Tenth (10) grade education; AND one (1) year of custodial/housekeeping experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills
Knowledge of:
-Proper cleaning methods, and the safe usage of cleaning materials, disinfectants, custodial tools and equipment.
-Use and minor maintenance of hand and power tools and equipment used in housekeeping work.
-Safety practices and equipment related to the work.
-Basic record keeping practices.
-Basic techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:
-Performing housekeeping duties.
-Safely using hand tools and power equipment related to the work.
-Understanding and following written and oral instructions.
-Working without close supervision in standard work situations.
-Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
-Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.