Job Description

SUMMARY:

Responsible for providing administrative and operations support to the Housekeeping Department. Responsible for maintaining cleanliness of assigned areas and delivering items to guest rooms.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

  • Prepare daily room assignments and update room status throughout shift
  • Approach all encounters, including phone calls, with guests and employees in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Use proper two-way radio etiquette at all times when communicating with other employees; have earpiece on at all times.
  • Communicates, dispatches and follows through with guest requests up to completion in a timely and courteous manner.
  • Notifies the Executive Housekeeper of areas needing special attention.
  • Responsible for the uniform issuance and cleaning of all hotel staff uniforms.
  • Responsible for making sure the Sales Show Units are cleaned and inspected.
  • Periodically update manager with the status of each board assignment to ensure all housekeeping services are completed on time.
  • Ensures that attendance registers are completed daily in accordance with hotel and statutory regulations.
  • Oversees duty rosters and ensures that manning levels are correct, to agreed standards, and are not exceeded without permission.
  • Assists with all department and interdepartmental communications.
  • Perform housekeeping duties as required.
  • Ensures proper accounting for lost and found items.
  • Report any maintenance deficiencies for proper resolution.
  • Assists in bringing housekeeping shipments from loading dock to the department and storing them appropriately.
  • Collects dirty linen and delivers it to laundry.
  • Collects trash and delivers it to loading dock dumpster.
  • Turn in all keys and assignment sheets to the Housekeeping Office at the end of the shift.
  • Practice safe work habits to ensure safety to guests, fellow employees and self.
  • Occasionally assist with cleaning guest rooms.
  • Vacuum guest corridors. 
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Skills / Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge and/or skill required.

 

Education and Experience:

High School Diploma/GED; AND two (2) years of clerical/administrative experience; AND one (1) year of custodial/housekeeping experience; OR an equivalent combination of education, training and experience.

 

Required Knowledge and Skills

Knowledge of:

  • Policies and procedures of the department.
  • Use of specified computer applications involving word processing, data entry and/or standard report generation.
  • Use of specified computer applications involving the design and management of databases or spreadsheet files and the development of special report formats.
  • Business arithmetic.
  • Office administrative practices and procedures.
  • Business letter writing and the standard format for typed materials.
  • Record keeping principles and practices.
  • Correct business English, including spelling, grammar and punctuation.
  • Proper cleaning methods, and the safe usage of cleaning materials, disinfectants, custodial tools and equipment.
  • Use and minor maintenance of hand and power tools and equipment used in housekeeping work.
  • Safety practices and equipment related to the work.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

 

Skill in:

  • Performing office support and housekeeping duties.
  • Reading and explaining rules, policies and procedures.
  • Understanding and following written and oral instructions.
  • Resolving varied office administrative problems.
  • Organizing, maintaining and researching office files.
  • Composing correspondence independently or from brief instructions.
  • Compiling and summarizing information and preparing periodic or special reports.
  • Using initiative and independent judgment within established procedural guidelines.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Establishing and maintaining effective working relationships with those contacted in the course of the work.