Job Description

Responsible for the safety and security of the property and the property’s owners, guests and employees.

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:
-Patrols all areas of the property; assists owners and guests with access to the home.
-Monitors perimeter alarm system, duress alarms, and fire life safety system.
-Conducts daily physical hazard inspections.
-Responds to accidents, contact EMS or administer first aid/CPR as required.
-Assists owners, guests, and employees during emergency situations.
-Notifies appropriate individuals in the event of accidents, attack, or other incidents.
-Defuses owner, guest, and/or employee disturbances and calls for outside assistance as necessary.
-Completes incident reports to document all Security/Loss Prevention related incidents.
-Resolves safety hazard situations.
-Escorts any unwelcome person from the property without interrupting the orderly flow of property operation.
-Responds to and properly documents scenes of vehicle accidents and calls for assistance as necessary.
-Responds to and properly documents reported missing items and instances of alleged theft.
-Completes a Loss Prevention shift summary/daily activity report.
-Maintains confidentiality of all Security/Loss Prevention and property reports/documents.
-Conducts investigations and gathers evidence in a timely manner.
-Responds to questions and complaints from owners & guests.
-Observes safe work methods and uses safety equipment; secures worksites from safety hazards as necessary.
-Contributes to the efficiency and effectiveness of the department by offering suggestions and directing or participating as an active member of a team.
-Demonstrates courteous and cooperative behavior when interacting with owners and staff; acts in a manner that promotes a harmonious and effective workplace environment.
-Manages master key distribution and proper signing-in and out on a daily basis.
-Managed lost and found protocol.

Skills / Requirements

Education and Experience:
High school diploma/GED, AND two (2) years of Loss Prevention or Security experience OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

-Fire and Life Safety systems.
-Materials, methods, practices and equipment used in facilities construction, maintenance and repair.
-Operation, adjustment, preventive maintenance and minor repair of power tools and equipment related to the work.
-Applicable laws, OSHA codes and regulations.
-Safety principles, practices and equipment related to the work.
-Basic record keeping practices and incident reporting.
-Policies and procedures of the department.
-Use of specified computer applications involving word processing, queries, data entry and/or standard report generation.
-Proper business English, including spelling, grammar and punctuation.
-Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:
-Operating and maintaining specialized tools and equipment of a variety of mechanical, electrical and facilities maintenance trades.
-Safely using and maintaining hand and power tools related to the work.
-Maintaining accurate records of work performed.
-Using initiative and independent judgment within established procedural guidelines.
-Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
-Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.