Job Description

The following Principal Duties are the essential functions for the our Massage Therapist position. Successful job applicants will be able to perform these essential functions with or without a requested reasonable accommodation.

  • Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest and co-worker.
  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Adherence to the Spa PACT – Positivity, Absolutely, Confidence in Communication, and Time Management.
  • Assist in all areas of spa operation as requested by management.
  • Learning the spa, wellness, and retail offerings and consulting with guests to create a customized experience for them while maximizing sales.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work, properly clean and restock room as required.
  • Follows all spa and OSP guidelines, therapist and room guidelines, and employee handbook.
  • Ability to join/work spa events such as trunk shows, classes etc.
  • Displays a helpful attitude and is genuinely interested in providing the perfect spa experience to every guest/owner.
  • Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
  • Flexibility and adaptability to your work environment, and maintaining the appearance of a well-groomed and professional team member.
  • Ability to perform in a team based environment and able to work independently to complete tasks.
  • Follow proper channels of communication; communicate clearly with owners/guests, staff, and management.
  • High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
  • Have complete knowledge and understanding of all services and products offered.
  • Handle guests’ questions and concerns professionally and courteously
  • Regularly attend, participate in and support training and staff meetings for the spa.