Job Description

SUMMARY: Responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. Required to deliver items to guest rooms (luggage, irons, coffee, etc.).

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with our hotel standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Ensure that employees are, at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Walked assigned floors at beginning and end of shift; remove newspapers, trays, remove trash, linen, and note any areas that need immediate cleaning.
  • Use proper two-way radio etiquette at all times when communicating with other employees and have ear piece on at all times.
  • Use daily checklist to complete projects listed below as assigned.
  • Elevator lobbies
  • Trash bins
  • Glass windows
  • Furniture
  • Ice machines/vending machines
  • Elevator doors/frames and tracks
  • Service landing/linen closets
  • Stair wells
  • Polish floors or shampoo rugs
  • Other projects as assigned by management
  • Practice safe work habits to ensure safety to guests, fellow employees and self.
  • Handle items for "Lost and Found" according to the hotel standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
  • Report maintenance issues to Housekeeping Supervisor/Manager.
  • Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
  • Pick up any Room Attendant's dirty linen or trash as needed.
  • Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
  • Vacuum guest corridors.
  • Deliver any clean linen to assigned sections, if applicable.
  • Maintain cleanliness and organization of linen rooms, storage closets and stairwells.
  • Reports missing/found articles, damage or merchandise problems to supervisor.
  • Responds at all times in a friendly, helpful manner to guests and staff.
  • Performing services in adherence to safety practices and principles.
  • Ensures proper accounting for lost and found items and delivers to Housekeeping.
  • Report any maintenance deficiencies for proper resolution.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Skills / Requirements

Education and Experience:

Tenth (10) grade education; AND one (1) year of custodial/housekeeping experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

  • Proper cleaning methods, and the safe usage of cleaning materials, disinfectants, custodial tools and equipment.
  • Use and minor maintenance of hand and power tools and equipment used in housekeeping work.
  • Safety practices and equipment related to the work.
  • Basic record keeping practices.
  • Basic techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:

  • Performing housekeeping duties.
  • Safely using hand tools and power equipment related to the work.
  • Understanding and following written and oral instructions.
  • Working without close supervision in standard work situations.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.