Job Description

Responsible for providing administrative and operations support to the Housekeeping Department.

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:
? -Prepare daily room assignments and update room status throughout shift
? -Answer incoming Housekeeping phone calls in a courteous and friendly manner.
? -Communicates, dispatches and follows through with guest requests up to completion in a timely and courteous manner.
? -Notifies the Executive Housekeeper of areas needing special attention.
? -Responsible for the uniform issuance and cleaning of all hotel staff uniforms.
? -Ensures all guest laundry orders are logged, picked up, and delivered in a timely fashion. Is responsible for charging the guest folio for any laundry expenses the guest incurred during their stay.
? -Responsible for making sure the Sales Show Units are cleaned and inspected.
? -Periodically update manager with the status of each board assignment to ensure all housekeeping services are completed on time.
? -Maintains spread sheets for dry cleaning and uniforms.
? -Ensures that attendance registers are completed daily in accordance with hotel and statutory regulations.
? -Oversees duty rosters and ensures that manning levels are correct, to agreed standards, and are not exceeded without permission.
? -Assists with all department and interdepartmental communications.
? -Perform housekeeping duties as required.
? -Ensures proper accounting for lost and found items.
? -Report any maintenance deficiencies for proper resolution.
? -Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
? -Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Skills / Requirements

Education and Experience:
High School Diploma/GED; AND two (2) years of clerical/administrative experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills
Knowledge of:
? -Policies and procedures of the department.
? -Use of specified computer applications involving word processing, data entry and/or standard report generation.
? -Use of specified computer applications involving the design and management of databases or spreadsheet files and the development of special report formats.
? -Business arithmetic.
? -Office administrative practices and procedures.
? -Business letter writing and the standard format for typed materials.
? -Record keeping principles and practices.
? -Correct business English, including spelling, grammar and punctuation.
? -Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
Skill in:
? -Performing office support duties.
? -Reading and explaining rules, policies and procedures.
? -Resolving varied office administrative problems.
? -Organizing, maintaining and researching office files.
? -Composing correspondence independently or from brief instructions.
? -Compiling and summarizing information and preparing periodic or special reports.
? -Using initiative and independent judgment within established procedural guidelines.
? -Organizing own work, setting priorities and meeting critical deadlines.
? -Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
? -Establishing and maintaining effective working relationships with those contacted in the course of the work.