Job Description

WE ARE:

Timbers Resorts is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. Timbers Resorts is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories

YOU ARE:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

SUMMARY:

This position is responsible for overseeing the daily operations of the restaurant and bar.  Manage staff, training, culture, guest flow, business plans and relationships.  Oversee activities and services to ensure the department is operating to plan.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

  • Oversee and coordinate daily Front of the House and Back of the House restaurant operations: guest service, service standards, cash handling, staffing in accordance with company policies and procedures
  • Aid in implementing the annual budget plan in accordance to Company operating policies and procedures to ensure profit goals are achieved and outlined
  • Plan and implement staffing schedules to ensure customer service standards are achieved with minimum employee cost.  Monitor activities to ensure compliance with Company payroll policies and procedures
  • Roll out owner, guest, and customer-based programming with guidance from upper management
  • Ensure compliance with operating guidelines related to the corporate programs.  Ensure operations comply with all state and federal laws, rules and regulations, relating to food and beverage sanitation, alcohol and tobacco, and ADA requirements
  • Respond efficiently and accurately to customer complaints
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Ensure adherence of all appropriate sanitation standards including, but not limited to, employee hygiene and uniforms, kitchen food service equipment and preparation areas, dining areas, patio, snack bar areas, restrooms
  • Establish and implement a cleaning and preventative maintenance program for appropriate fixtures, equipment, appliances, vehicles, etc.
  • Implement and monitor the purchase ordering and receiving program to maintain par-stock levels on food and beverage inventories and ensure property quantity and price on all purchases
  • Monitor internal cost controls for the department.  Ensure quality levels of food ad beverage products and maintain standards in production, presentation, services, facilities, and guest satisfaction
  • Develop promotional programs to improve average check
  • Manage employment activities for applicable staff members, including but not limited to, personal recruitment and selection, training, compensation, and performance accountability to include: performance evaluations, discipline and termination, etc.
  • Maintain knowledge of current and projected industry developments through continuous attention to industry periodicals and participation in relevant trade associations and organizations
  • Assure efficient and timely submission of all required operational, financial, budgetary, and related reports
  • Providing weekly schedule for Front of House
  • Bi-Weekly Payroll for Front of House
  • Must be available to work flexible days and hours.
  • Vet, Call, Interview Perspective Candidates, and coordinate candidates to speak with F&B Director/Resort Manager
  • Maintain cleanliness of Front of House and FOH storage areas
  • POS Management
  • Continual Upkeep of Menu Specs including menus, POS, menu descriptions etc.
  • Training for current and new employees
  • Provide Staff with education and quizzes
  • Point of Contact for Large parties and coordinating needs from FOH/BOH team.
  • Holiday coordination for activities
  • Coordinate In-residence requests
  • Perform other duties as appropriate

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge and/or skill required.

  • Blue Card and Food Handler certification within sixty days of employment.

Education and Experience:

  • High School education/equivalent required.  Bachelor’s Degree preferred
  • A minimum of 2 years of related experience including supervisory and/or management experience
  • Previous experience in hospitality, travel and/or golf industry preferred
  • Strong grasp of current Microsoft technologies and platforms
  • Proven experience in wine sales, training and management
  • Demonstrated experience and capability in the areas of staff management
  • Demonstrated quality written, verbal, and interpersonal communication skills
  • Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends/holidays
  • Outstanding organizational and analytical skills
  • Positive attitude, professional manner, and appearance in all situations

Required Knowledge and Skills

Knowledge of:                        

  • Applicable laws, codes and regulations
  • Policies and procedures of the department

Skill in:

  • Using initiative and independent judgment within established procedural guidelines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds
  • Multitasking while paying attention to detail and completing tasks in a timely manner
  • Proficient in Microsoft Office 

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear.  The associate frequently is required to reach with hands and arms.  The associate is occasionally required to climb or balance, stoop, kneel, crouch, and/or crawl.

The associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move 50 pounds with assistance.