Job Description

WE ARE:

Timbers Resorts is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. Timbers Resorts is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories

YOU ARE:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

SUMMARY:

The Exclusive Resorts Concierge at Timbers Kauai is responsible for overseeing all aspects of Exclusive Resorts here at the club.  This role is responsible for ensuring Exclusive Resorts guests are of top priority. This position will be required to be available daily from 9am-5pm for any Exclusive Resorts requests or needs.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

Concierge:

  • Plans itinerary/activities and reservations in advance for all arriving members
  • Responds to communications from members, the Company, and its affiliates, within 24 hours of delivery
  • Handles and facilitates pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met.  Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in condition according to the rules and regulations of Exclusive Resorts
  • Readily available to guests (via cell phone and land line) for all member travel needs
  • Provides orientation to the residence(s) and services for members upon arrival at residence(s)
  • Provides professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions
  • Coordinates special events for member requested events
  • Assist and be able to perform Check in and Check out services efficiently
  • Use and understand both computer systems with Exclusive Resorts Compass Portal, The Source, SMS, Alice, reports, services, work orders and activity scheduling
  • Assist with daily front desk, transportation, concierge duties as operations dictate and any other duties as assigned
  • Maintains par levels of consumables and recommends purchase
  • Reports all financial expenditures related to the property
  • Other duties as assigned

Housekeeping

  • Ensures all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts.  Direct efforts appropriately when standards are not met
  • Other duties as assigned

Property Management

  • Works closely with maintenance staff to ensure all aspects of the residence are in working order
  • Other duties as assigned

QUALIFICATIONS

  • This role requires checking in with members and adapting your schedule to assist members as they arrive and depart during the week
  • Possess a thorough knowledge of the island, as you are the local guru for all things Kauai has to offer
  • Exceptional customer service skills, ability to follow-through with all requests, good judgement and strong decision-making skills and abilities
  • Previous experience preferred (2-4 years) of concierge duties
  • A person who has been a concierge who got out from behind the desk and really interacted with their guests
  • In all situations demonstrate Character, Courtesy, Calm and Professionalism
  • Must be able to work evenings, weekends and holidays
  • Ability to lift luggage of various sizes with a maximum of 50 lbs.
  • Good personal hygiene and appearance. Dress appropriately and act professional at all times

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing duties of this job, the associate is regularly required to stand and/or sit for extended periods of time; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the phone.  The associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 lbs., and occasionally lift and/or move more than 50 lbs. with assistance.

Timbers Resorts International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Timbers Resorts International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.