Job Description

Responsible for assisting guests, residence club owners and visitors with dining reservations and recommendations, coordinating transportation, and recommendations/assistance with tickets for recreational activities in a courteous and professional manner while exceeding the high standards of the hotel.

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

-Performs as central information agent for the hotel.
-Provides guests with information on property facilities, restaurants, activities and group functions.
-Provides additional information on all area restaurants, services and recreational opportunities.
-Schedules and confirms restaurant, recreational of other bookings as requested.
-Schedules and coordinates area transportation to and from local attractions.
-Coordinates group reservations and activities on and off site.
-Coordinates VIP deliveries for groups and individuals.
-Provides the ski conditions report for Vail & Beaver Creek and others as requested.
-Have excellent knowledge of Vail/Beaver Creek and Vail Valley.
-Assists with loading/unloading of luggage and personal items when needed.
-Assists with delivery/retrieval guest luggage and personal items when needed.
-Provides directions and information as requested.
-Arranges rental car pick up and key return.
-Completes amenities based off the next day arrivals.
-Valet parks and retrieves cars, as needed.
-Use and maintain accurate and current information in GoCon.
-Establish and executes traces and conduct pre-arrival reaching out within established time period.
-Assist with cleanliness of lobby, ensuring that area is safe for foot traffic.
-Ensures guest luggage storage as needed.
-Performs bell person and front desk agent duties as required.
-Ensures delivery of guest messages or packages as needed.
-Courteous to all guests, callers, visitors and staff.
-Proper use of clocking in and out from shifts, and 30 minute meal breaks.
-Facilitate sending of guest packages with correct address and method of payment.
-Observes safety precautions required to protect hotel and guest property.
-Contributes to the efficiency and effectiveness of the unit's service to its customers
  by offering suggestions and directing or participating as an active member of a team.
-Demonstrates courteous and cooperative behavior when interacting with public and
 staff; acts in a manner that promotes a harmonious and effective workplace
-Preforms all duties and tasks assigned by management.

Skills / Requirements

Education and Experience:
-High School Diploma/GED; AND two (2) years of hospitality experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills
Knowledge of:
-Principles, practices and techniques of the hospitality industry.
-Computer software applications in work processing, spreadsheets and hotel
 information systems.
-Policies and procedures of the department.
-Customer service principles and practices.
-Correct business English, including spelling, grammar and punctuation.
-Techniques for dealing with a variety of individuals from various socio-economic,
 ethnic and cultural backgrounds, in person and over the telephone.
-Area amenities, activities and events.

Skill in:
-Focusing on quests and provision of quality customer service.
-Making accurate arithmetic calculations.
-Reading, understanding and following front office policies and procedures.
-Organizing own work, setting priorities and meeting critical deadlines.
-Contributing effectively to the accomplishment of team or work unit goals,
 objectives and activities.
-Dealing successfully with a variety of individuals from various socio-economic, ethnic
 and cultural backgrounds.
-Using initiative and independent judgment within established procedural guidelines.