Job Description

SUMMARY:

Responsible for serving food and beverages to guests and visitors in a courteous and friendly manner while maintaining or exceeding the high standards of the hotel.

 

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

 

  • Maintains positive guest interactions while serving beverages to guests and servers in a friendly and efficient manner.
  • Checks identification of the guest to make sure they meet age requirements for purchase of alcohol products.
  • Assess customers’ needs and preferences and provides recommendations.
  • Sells or influences others for up selling and suggestive selling.
  • Provide guidance to guests on resort activities, dining options and general resort and community information.
  • Ensures service stations are adequately stocked with garnishes and other established needs.
  • Prepare coffee, hot water and other items as established.
  • Determines when a customer has had too much alcohol and if required refusing any further serving on a polite and respectful manner.
  • Safely and effectively handle and move objects, such as glasses and bottles.
  • Collects payment for drinks served and balances all receipts; follows all cash handling procedures as per hotel standard.
  • Complies with all food and beverage regulations.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
  • Abides by all State, Federal & Local liquor regulations pertaining to the serving of alcohol beverages to guest.
  • Comply with all health and safety regulation requires by the hotel. 

 

Skills / Requirements

Education and Experience:

High School Diploma/GED; AND one (1) year of experience as a cocktail server; OR an equivalent combination of education, training and experience.

 

REQUIRED CERTIFICATES, LICENSES AND REGISTRATIONS:

  • Must possess a current TIPS certification to serve alcohol

 

Required Knowledge and Skills

Knowledge of:

  • Food and beverage products, menus and promotions.
  • Policies and procedures of the department.
  • Basic mathematics and bookkeeping.
  • Use of specified computer applications related to food and beverage operations.
  • Record keeping principles and practices.
  • Correct business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
  • Basic understanding of restaurant operations.

 

Skill in:

  • Focusing on quests and provision of quality customer service.
  • Use of Point of sale (POS) terminals and stock & inventory management software.
  • Serving beverages in accordance with customer requests.
  • Communicating effectively in oral and written forms.
  • Cash management and accountability.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.
  • Ability to work in fast-paced environment.
  • Ability to be on your feet and alert for extended periods of time.