Job Description

SUMMARY:

Responsible for greeting and welcoming all owners/guests and visitors to the resort and relieving owners/guests of their luggage on arrival in a prompt and courteous manner while maintaining or exceeding the high standards of the resort.

 

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

 

  • Identifies owner/guest needs and provides information regarding policies, services and amenities.
  • Ensures collection and delivery of owner/guest luggage and equipment in an efficient and timely manner.
  • Tags baggage and returns the identification slips to owners/guests.
  • Escorts owners/guests to residence, placing luggage in residence assigned by concierge desk.
  • Inspects guest residence for order and adequate supplies and informs owners/guests of residence amenities.
  • Ensures safe storage of personal items.
  • Transports departing owner’s/guest’s luggage from the residence to the lobby, then into a car or taxi after reconfirming with the owner/guest.
  • Responds to owner/guest requests and queries providing a knowledgeable, efficient, and helpful information service.
  • Assists with answering the telephone and taking messages, transferring calls or dealing with inquiries.
  • Has basic knowledge of Opera in order to look up last names and residence numbers.
  • Effectively marks down correct name, residence number, and damage on each vehicle that arrives at the resort.
  • Driving safely at all times to protect company’s assets.
  • Maintains all radios and earpieces and preserving for future use.
  • Ensures cleanliness of porte-cochere.
  • Observes safety precautions required to protect resort and owner/guest property.
  • Maintains cleanliness and functionality of company vehicles including company SUV.
  • Performs shuttle runs as necessary.
  • Reports any unsafe or maintenance issue to management.
  • Exercise polite and patient verbal demeanor over radio.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
  • Proper use of clocking in and out from shifts, and 30 minute meal breaks. Performs all duties and tasks assigned by management.

Skills / Requirements

Education and Experience:

High School Diploma/GED; OR an equivalent combination of education, training and experience. Must also maintain a valid driver’s license which meets company established driving guidelines.

 

Required Knowledge and Skills

Knowledge of:

  • Policies and procedures of the department.
  • Beaver Creek, Vail, and surrounding area amenities.
  • Practices and procedures of luggage handling.
  • Record keeping principles and practices.
  • Proper business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

 

Skilled in:

  • Performing bell person duties in an efficient and effective manner.
  • Determining the nature of a visitors needs and recommending appropriate actions or solutions.
  • Speaking English effectively to communicate over the telephone.
  • Resolving varied owner/guest issues, concerns and requirements.
  • Interfacing with resort staff to ensure that owner’s/guest’s needs are met in a satisfactory manner.
  • Performing luggage and vehicle handling duties.
  • Using initiative and independent judgment within established procedural guidelines.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Establishing and maintaining effective working relationships with those contacted in the course of the work.