Job Description

Responsibilities Include:

  • Identifies guest needs and provides information regarding policies, services and amenities.
  • Ensures collection and delivery of guest luggage and equipment in an efficient and timely manner.
  • Tags baggage and returns the identification slips to guests.
  • Escorts guests to room, placing luggage in room assigned by front desk.
  • Inspects guest room for order and adequate supplies and informs guests of room amenities.
  • Ensures safe storage of personal items.
  • Transports departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
  • Responds to guest requests and queries providing a knowledgeable, efficient and helpful information service.
  • Assists with answering the telephone and taking messages, transferring calls or dealing with enquiries.
  • Has basic knowledge of SMS in order to look up last names and room numbers.
  • Is able to locate owner bins, and assists team in delivering and removing bins from residential units.
  • Effectively marks down correct name, room number, and damage on each vehicle that arrives at the hotel.
  • Properly marks down ski equipment and delivers to correct place.
  • Lock and unlock bikes each morning and night.
  • Driving safely at all times to protect company’s assets.
  • Maintains all radios and earpieces and preserving for future use.
  • Ensures cleanliness of porte-cochere, and removes snow/ice from drive.
  • Observes safety precautions required to protect hotel and guest property.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
  • Preforms all duties and tasks assigned by management.

Education and Experience:

High School Diploma/GED; OR an equivalent combination of education, training and

Required Knowledge and Skills

Knowledge of:

  • Policies and procedures of the department.
  • Vail and Beaver Creek activities and operations.
  • Practices and procedures of luggage handling.
  • Record keeping principles and practices.
  • Correct business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.


Skill in:

  • Performing bellperson duties in an efficient and effective manner.
  • Determining the nature of a visitors needs and recommending appropriate actions or solutions.
  • Speaking English effectively to communicate over the telephone.
  • Resolving varied guest issues, concerns and requirements.
  • Interfacing with hotel staff to ensure that guest’s needs are met in a satisfactory manner.
  • Performing luggage handling duties.
  • Using initiative and independent judgment within established procedural guidelines.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Establishing and maintaining effective working relationships with those contacted in the course of the work.