Job Description

WE ARE:

Timbers Resorts is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. Timbers Resorts is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories

YOU ARE:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

SUMMARY/ESSENTIAL FUNCTIONS

The Valet and Bellman team will be the first and last point of contact with guests arriving and departing from the Atticus Hotel. Tasked with ensuring that every guest is greeted and welcomed, as well as thanked when leaving, the Bell/Valet team will also be called upon to ensure that all of our guest’s needs are met during their stay.

The main function of the Valet/Bellman team is to welcome guests as soon as they drive up to the hotel; make them feel at home; ask if they would like luggage assistance; and park their vehicle in our valet lots. Additionally, Valet/Bellman accompany guests up to their guest rooms with their luggage, answer any questions they may have, as well as going over in-room amenities and service. The Valet & Bell team is also responsible for the prompt delivery of items to the room, room service orders, and meeting any other guest needs during their stay. The Valet/Bell team must maintain a courteous attitude and welcome all service questions and requests while creating an unforgettable guest stay.

Additional Responsibilities

  • Anticipate guest needs, communicate issues and opportunities to management as needed.
  • Analyzes information and evaluating results to choose the best solution and solve problems.

Timbers Resorts International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Timbers Resorts International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.