Job Description

SUMMARY:
Responsible for preparing and serving beverages to customers order to create classic and innovative drinks in accordance with customers’ needs and expectations.

ESSENTIAL FUNCTIONS:
Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:
-Maintains positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner.
-Serve snacks and food as ordered.
-Checks identification of the guest to make sure they meet age requirements for purchase of alcohol products.
-Mixes drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.
-Arranges bottles and glasses to make attractive displays.
-Assess customers’ needs and preferences and provides recommendations.
-Sells or influences others for up selling and suggestive selling.
-Provide guidance to guests on resort activities, dining options and general resort and community information.
-Determines when a customer has had too much alcohol and if required refusing any further serving on a polite and respectful manner.
-Safely and effectively handle and move objects, such as glasses and bottles.
-Washes glassware and utensils after each use.
-Maintains a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc., as required.
-Properly cleans and sets meeting rooms and banquet functions per the specifications on the BEO.
-Ensures proper care, movement of all equipment such as tables, chairs, bars etc.
-Maintains liquor and supply inventory; prepares inventory or purchase requisitions as needed to replenish supplies; ensures that the bar area is fully equipped with tools and products needed for Mixing beverages and serving guests.
-Collects payment for drinks served and balances all receipts; follows all cash handling procedures as per hotel standard.
-Complies with all food and beverage regulations.
-Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
-Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Skills / Requirements

Education and Experience:
High School Diploma/GED; AND two (2) years of bartending experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:
-Food and beverage products, menus and promotions.
-Policies and procedures of the department.
-Basic mathematics and bookkeeping.
-Use of specified computer applications related to food and beverage operations.
-Record keeping principles and practices.
-Correct business English, including spelling, grammar and punctuation.
-Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:
-Focusing on quests and provision of quality customer service.
-Use of Point of sale (POS) terminals and stock & inventory management software.
-Mixing and serving beverages in accordance with customer requests.
-Communicating effectively in oral and written forms.
-Cash management and accountability.
-Organizing own work, setting priorities and meeting critical deadlines.
-Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
-Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.