Job Description

SUMMARY:
Responsible for closing and balancing all room accounts and performing nightly food and beverage audit while also maintaining a safe and secure environment for guests, owners, customers and staff while maintaining or exceeding the high standards of the hotel.

ESSENTIAL FUNCTIONS:
Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

  • Identifies guest needs and provide information regarding policies, services and amenities.
  • Checks guests into and out of hotel in a courteous and professional manner.
  • Assists with luggage details.
  • Uses suggestive selling skills and company sales guidelines to maximize revenue and occupancy levels.
  • Processes reservation requests or cancellations.
  • Operates the hotel telephone system.
  • Parks and retrieves guest vehicles as needed, valet parking
  • Posts charges and payments to guest and club owner accounts; closes all room accounts and vouchers; investigates and analyze out of balance situations; completes required revenue and expense reports.
  • Prints and distributes ski weather reports
  • Prepares next day arrival lists, packets and other reports as required.
  • Maintains the front desk area in a clean and orderly state.
  • Processes hotel wake up program.
  • Oversees night security of entire property; patrols property to prevent and detect signs of intrusion and disturbance; maintains order in the hotel and public areas, dealing with the welfare of guests, owners and staff; observes and identifies potential security and safety risks throughout the property; completes security log report daily.
  • Issues safe deposit boxes as needed
  • Primary responder and investigator to emergencies and alarms.
  • Handles undesired conduct and violations of hotel policy and civil laws.
  • Inspects and adjusts security systems, equipment and machinery to ensure optimal operational use; handles door lock problems.
  • Documents and reports any malfunctions, including lighting.
  • Monitors controls that regulate building systems, such as air conditioning, boilers and
    heating.
  • Ensures that walkways not heated are properly de-iced for safety.
  • Plows or shovels snow if needed.
  • Observes safety precautions required to protect hotel and guest property.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace
    environment.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge and/or skill required.


Education and Experience:
High School Diploma/GED; AND two (2) years of hospitality experience; OR an equivalent
combination of education, training and experience.

Required Knowledge and Skills


Knowledge of:

  • Policies and procedures of the department.
  • Area amenities, activities and events.
  • Use of specified computer applications involving word processing, data entry, hotel
  • operating system (SMS) and/or standard report generation.
  • Resort activities, amenities, rooms and operations.
  • Practices and procedures of cash handling, bookkeeping and accounting.
  • Office administrative practices and procedures.
  • Business letter writing and the standard format for typed materials.
  • Record keeping principles and practices.
  • Correct business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.


Skill in:

  • Performing front desk duties in an efficient and effective manner.
  • Determining the nature of a visitors needs and recommending appropriate actions or
  • solutions.
  • Speaking English effectively to communicate over the telephone.
  • Resolving varied guest issues, concerns and requirements.
  • Interfacing with hotel staff to ensure that guest’s needs are met in a satisfactory
  • manner.
  • Performing cash balancing and related financial transactions.
  • Composing correspondence independently or from brief instructions.
  • Compiling and summarizing information and preparing periodic or special reports.
  • Using initiative and independent judgment within established procedural guidelines.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Establishing and maintaining effective working relationships with those contacted in the course of the work.