Job Description

SUMMARY:

Responsible for assisting residence club owners and visitors with dining reservations and recommendations, coordinating transportation, and recommendations/assistance with tickets for recreational activities, and assisting with check in and out of residences in a courteous and professional manner while exceeding the high standards of the resort.

 

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

  • Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest.
  • FD/Concierge Attendant will always use owners/members/guests names when meeting, answering questions, making deliveries, greeting or assisting owners/members/guests in anyway.
  • Answer telephones politely with absolutely attitude. Understand the telephone system and be able to transfer calls/deal with situations as they arise.
  • Must always speak and carry yourself in a professional manner in front of our owners/members and guests.
  • Make reservations for activities/transportation/dining requests/or owner, member and guest needs.
  • Perform Check in and Check out services efficiently.
  • Have knowledge of itineraries given to owners and guests for activities.
  • Be able to record and log information timely and accurately.
  • Be able to communicate efficiently with each department and follow each department’s rules and procedures.
  • Use and understand the computer system for concierge reservations, reports, billing, emailing and activity scheduling.
  • Prepare arrival and departure reports and arrival packet information for guest visits.
  • Be detail orientated and follow through or complete each task set or started.
  • Have knowledge of all other Timbers Properties, the Reciprocity Program and the Timbers Collection.
  • Knowledge of One Steamboat Place’s different types of guests (SC, MM, WO, RC, ER)
  • Assist Club Service Attendant staff as needed with valet, deliveries and assisting other departments as needed.
  • Knowledge of dispatch procedures
  • Assist in preparing and checking on coffee and breakfast set up periodically during the morning.
  • Maintain general cleanliness throughout lobby and entryway and members gathering area (for concierge); vacuum carpets, clean windows, dust, etc. when needed or if housekeeping needs assistance.
  • Must thrive on multi-tasking.
  • Must be able to effectively tour guests through the building and residences, pointing out and explaining amenities, Black Tie and Truffle Pig and other commercial businesses within the property.
  • Must be able to read fire/emergency panel and remain calm under pressure or in the face of an emergency.

Skills / Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

 

Education and Experience:

High School Diploma/GED; AND two (2) years of hospitality experience; OR an equivalent combination of education, training and experience.

 

Required Knowledge and Skills

Knowledge of:

  • Principles, practices and techniques of the hospitality industry.
  • Computer software applications including standard to industry
  • Policies and procedures of the department.
  • Customer service principles and practices.
  • Proper business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
  • Area amenities, activities and events.

 

Skilled in:

  • Focusing on quests and provision of quality customer service.
  • Making accurate arithmetic calculations.
  • Reading, understanding and following front office policies and procedures.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.
  • Using initiative and independent judgment within established procedural guidelines.