Job Description

  • Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest.
  • FD/Concierge Attendant will always use owners/members/guests names when meeting, answering questions, making deliveries, greeting or assisting owners/members/guests in anyway.
  • Answer telephones politely with absolutely attitude. Understand the telephone system and be able to transfer calls/deal with situations as they arise.
  • Must always speak and carry yourself in a professional manner in front of our owners/members and guests.
  • Make reservations for activities/transportation/dining requests/or owner, member and guest needs.
  • Perform Check in and Check out services efficiently.
  • Have knowledge of itineraries given to owners and guests for activities.
  • Be able to record and log information timely and accurately.
  • Be able to communicate efficiently with each department and follow each department’s rules and procedures.
  • Use and understand the computer system for concierge reservations, reports, billing, emailing and activity scheduling.
  • Prepare arrival and departure reports and arrival packet information for guest visits.
  • Be detail orientated and follow through or complete each task set or started.
  • Have knowledge of all other Timbers Properties, the Reciprocity Program and the Timbers Collection.
  • Knowledge of One Steamboat Place’s different types of guests (SC, MM, WO, RC, ER)
  • Assist Club Service Attendant staff as needed with valet, deliveries and assisting other departments as needed.
  • Knowledge of dispatch procedures
  • Assist in preparing and checking on coffee and breakfast set up periodically during the morning.
  • Maintain general cleanliness throughout lobby and entryway and members gathering area (for concierge); vacuum carpets, clean windows, dust, etc. when needed or if housekeeping needs assistance.
  • Must thrive on multi-tasking.
  • Must be able to effectively tour guests through the building and residences, pointing out and explaining amenities, Black Tie and Truffle Pig and other commercial businesses within the property.
  • Must be able to read fire/emergency panel and remain calm under pressure or in the face of an emergency.

 PHYSICAL REQUIREMENTS 

  • Ability to sit for period of times at the computer/phone.
  • Possible heavy lifting (up to 75lbs), bending.
  • Ability to stand for durations of time.

 QUALIFICATIONS 

  • In all situations demonstrate Character, Courtesy, Calm and Charm.
  • Ability to learn all varieties of information pertaining to the resort, the area, the activities and to make smart recommendations.
  • Good personal hygiene and appearance/a uniform will be provided.