Job Description

SUMMARY:

Responsible for performing hair, facial, waxing, and nail services in accordance with protocol and in a courteous and professional manner while exceeding the high standards of the resort.

 

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

 

  • Provides professional hair, facial, waxing, and nail services to members and guests.
  • Greets and welcomes members and guests to the Spa.
  • Ensures proper precautions and contradictions for treatments before every session; explains method and applicable techniques appropriately to customer needs as well as preferences.
  • Observes customer reaction to services and modifies treatment as necessary.
  • Maintains confidentiality as well as sensitivity related to age plus gender during client interactions.
  • Reports any unusual customer interactions to supervisor promptly.
  • Communicates clearly with Members/guests and spa staff to achieve desired results for both the client and the spa; answers queries and resolves service issues.
  • Performs support tasks associated with providing services assigned; set-ups and break down of treatment rooms, stocking and inventory of supplies, stocking and removal of linen, etc.
  • Assists in the efficient and effective operation of the Spa by maintaining orderliness and cleanliness of the workplace.
  • Performing services in adherence to safety practices and principles.
  • Ensures proper accounting for lost and found items and delivers to Housekeeping.
  • Report any maintenance deficiencies for proper resolution.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

SPA COSMETOLOGIST                                             

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge and/or skill required.

 

Education and Experience:

High School Diploma/GED with successful completion of certified cosmetology coursework; AND one (1) year of experience performing cosmetology treatments; OR an equivalent combination of education, training and experience.

 

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

  • Must possess a valid Colorado Board Cosmetologist License.

 

Required Knowledge and Skills

Knowledge of:

  • Policies and procedures of the department.
  • Vail & Beaver Creek Ski Mountains and the Vail Valley.
  • Principles, practices and techniques of cosmetology.
  • Record keeping principles and practices.
  • Correct business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

 

Skill in:

  • Performing of all hair services.
  • Determining the nature of customer services and recommending appropriate actions or solutions.
  • Providing customer service.
  • Communicating effectively in oral and written forms.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.