Job Description

SUMMARY:

Responsible for preparing and serving beverages to customers order to create classic and innovative drinks in accordance with customers’ needs and expectations.

 

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

 

  • Maintains positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner.
  • Serve snacks and food as ordered.
  • Checks identification of the guest to make sure they meet age requirements for purchase of alcohol products.
  • Mixes drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.
  • Arranges bottles and glasses to make attractive displays.
  • Assess customers’ needs and preferences and provides recommendations.
  • Sells or influences others for up selling and suggestive selling.
  • Provide guidance to guests on resort activities, dining options and general resort and community information.
  • Determines when a customer has had too much alcohol and if required refusing any further serving on a polite and respectful manner.
  • Safely and effectively handle and move objects, such as glasses and bottles.
  • Washes glassware and utensils after each use.
  • Maintains a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc., as required.
  • Properly cleans and sets meeting rooms and banquet functions per the specifications on the BEO.
  • Ensures proper care, movement of all equipment such as tables, chairs, bars etc.
  • Maintains liquor and supply inventory; prepares inventory or purchase requisitions as needed to replenish supplies; ensures that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests.
  • Collects payment for drinks served and balances all receipts; follows all cash handling procedures as per hotel standard.
  • Complies with all food and beverage regulations.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

High School Diploma/GED; AND two (2) years of bartending experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

  • Food and beverage products, menus and promotions.
  • Policies and procedures of the department.
  • Basic mathematics and bookkeeping.
  • Use of specified computer applications related to food and beverage operations.
  • Record keeping principles and practices.
  • Correct business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

 

Skill in:

  • Focusing on quests and provision of quality customer service.
  • Use of Point of sale (POS) terminals and stock & inventory management software.
  • Mixing and serving beverages in accordance with customer requests.
  • Communicating effectively in oral and written forms.
  • Cash management and accountability.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.